Why is that when you call customer service, before you can talk to a real person, you are forced to navigate though various prompts and nested menus with what seems like never ending questions. But when you are finally transferred to that customer service representative, what is the first thing they say, “How can I help you?” Do they really have no access to the information you just gave them in those damn menus??? Fuck that. What is the god damn point.
One time we went to the Verizon Wireless store, and they told us we had to stop at one of the kiosks to fill out some various information about why we were there, and our name and stuff, and after all that, we still had to dictate all the same damn info to one of the reps. Bull shit. I’m tired of it.
